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Farm machines have turned high-tech with the launch of Advanced Farming Systems (AFS) technologies by Case IH, a global leader in equipment manufacturing. 

Farming Machine Optimization with AFS

 

Farm machines have turned high-tech with the launch of Advanced Farming Systems (AFS) technologies by Case IH, a global leader in equipment manufacturing. AFS utilizes telematics to promote farming machine optimization, making it possible for users to monitor, analyze and direct equipment usage in the various stages of crop production.

Case IH has ramped up the mechanization of farm processes by launching live tech support for AFS users on a 24/7, year-round schedule. With four such facilities worldwide, customers can expect to speak to an AFS support technician any time of the day or night.

AFS applications are integral in most Case IH machinery, so it makes sense from a customer service standpoint, to provide complete user support. Aside from the round-the-clock convenience, support techs are skilled in the use of the applications and technologies.

According to Case IH marketing manager, Trevor Mecham, the company is committed to ensuring farming machine optimization by ensuring that customers get the support they need in a timely manner. The AFS Support Center in Burr Ridge, Ill. which covers the entire North American market is in the same location as the engineering and product management departments to allow easy interaction with customer support staff.

The company has gone one-step further by opening the AFS Academy for Case IH dealers, owners and product specialists. Training may involve intensive classes led by qualified instructors in regional locations or at dealerships. Training is also offered in a virtual classroom setting.

Additionally, the AFS Certified Dealer Program aims to recognize Case IH dealers who have demonstrated their commitment to product and service quality. This certification can be earned by engaging in practices such as maintaining an in-house AFS specialist along with more training for key personnel.

Currently, AFS is completely incorporated in many lines of Case IH farm equipment. However, Mecham expects even greater integration of optimization technologies and machines in the future with new AFS products. These new systems will allow more accurate forecasting, data analyses and greater productivity as long as users have access to accurate yield maps.